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Support

Please contact the UK reseller from whom you ordered your SketchUp Pro licence for direct assistance . They will be able to support you with any technical issues you may be experiencing.

Before contacting your reseller, you may want to take a look at our FAQs below.

System Requirements
Full system requirements for all versions on SketchUp Pro can be found here

Installation and Authorisation
Full details on how to download, install and authorise SketchUp Pro can be found here

Troubleshooting Licence Error Messages
From time to time you may have difficulty authorising your licence. A list of the most common error messages you may see upon trying to authorise the licence, along with the steps to resolve can be found here

Additional Troubleshooting - Single User
We recommend the following steps if you are having difficulty authorising a licence:

  • Check you have an internet connection; you will need a connection to authorise SketchUp.
  • Check you have downloaded the correct version of SketchUp Pro.
  • Ensure no leading or trailing blank spaces are being copied across when copying and pasting the licence information.
  • If still unsuccessful, Copy and paste licence details into a plain text editor (like Notepad) and then copy and paste from there into SketchUp.

Additional Troubleshooting - Network
A standard network licence is now installed just like a single user licence - although there is one important caveat to allow the authorisation to be successful: Ports 5053 and 50530 must be open on the router on each workstation for your network license to work. No server installs necessary.

For any authorisation issues, please follow the same steps as listed for a single user licence above. Double check that you have the required ports open.

The licensing servers are currently at the following URLs:

  • license1.sketchup.com/
  • license2.sketchup.com/
  • license3.sketchup.com/
  • license4.sketchup.com/
  • license5.sketchup.com/
  • license6.sketchup.com/

These URLs currently resolve to 2 IP addresses:
54.69.8.81
54.69.3.2
Ports may be opened only for these addresses if desired.

Removing a licence / Moving to a new computer
SketchUp Pro single-user licenses are "locked" to your computer when SketchUp Pro is licenced. If you purchase a new computer and you want to transfer your SketchUp licence to that new machine, you need to remove your license from your old computer first.
To remove the licence, please try these steps:

  1. Open SketchUp Pro on the *old* computer.
  2. Select "Help" > "License" (Windows) or "SketchUp" > "License" (Mac OSX)
  3. Click the "Remove License" license - you will see a confirmation message.
  4. Click the "Remove License" button - your license will be removed. Now you can authorize SketchUp Pro on your new computer using your same serial number and authorization code (i.e. license information).

 

Elmtec

Elmtec,
Unit 8, Thame 40,
Jane Morbey Road,
Thame, Oxfordshire,
OX9 3RR

How To Buy SketchUp Pro

Elmtec are the UK distribution partner for SketchUp, selling to a network of UK resellers - your local SketchUp experts. Click 'Buy Now' to find a reseller, or 'Licences' to view the options available to you

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About Elmtec

Elmtec have been the UK distribution partner for SketchUp since 2010, and service a network of UK resellers. We have over 22 years’ experience within the digital design community.

Contact Us

T: 01844 263750
E: sales@elmtec.co.uk
W: www.elmtec.co.uk/sketchup